Legal

Birdsong Apothecary Terms of Use

Effective: April 20, 2026
Last Updated: April 14, 2026

Atelier Birdsong LLC, DBA Birdsong Apothecary (“Birdsong Apothecary”) owns and/or operates the internet site located at www.BirdsongApothecary.com (the “Site”). These Terms of Use (“Terms”) apply to your access to, and use of, the Site and features and applications accessible through, or in connection with, the Site, including without limitation your purchase of products or scheduling or purchase of services (collectively, the "Services").

By accessing or using the Site or the Services, you agree to be bound by the terms and conditions described here, Birdsong Apothecary’s Privacy Policy, and any additional terms incorporated by reference. If you do not agree to all of these terms, please do not use the Site or the Services.

Birdsong Apothecary reserves the right to change or modify any of the terms and conditions contained in the Terms at any time and in its discretion. If we change or modify the Terms, we will post the changes on the Site, and will indicate at the top of this page the date this document was last revised. We mayalso choose to notify you of any material changes or modifications to the Terms through your email address that you used to register on the Site, if applicable. Any changes or modifications will be effective upon the Effective Date shown above. Your continued use of the Site following the posting of changes or modifications will constitute and confirm your agreement to and acceptance of such changes or modifications. It is your responsibility to regularly check this Site to determine if there have been changes to the Terms and to review such changes. If you do not agree to the amended Terms, please discontinue using the Site. Because our Services are evolving over time, we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

I. General Conditions

By accessing the Site or using the Services, you represent that you are at least the age of majority in your state.

II. Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on the Site is at your own risk.

III. Medical & Health Disclaimer and Limitation of Liability

No Medical Advice

The information or other Services provided on the Site, including without limitation any product descriptions, blog content, communications, or consultations are provided for general informational and educational purposes only. Nothing on the Site or in the Services is intended to constitute, or should be construed as, medical advice, diagnosis, or treatment. Use of the Site or Services does not create a doctor-patient or other licensed healthcare provider-patient relationship between you and Birdsong Apothecary or its practitioners.

Birdsong Apothecary is Not a Licensed Medical Provider

Birdsong Apothecary and its practitioners are not licensed physicians or other licensed healthcare providers. The practices described as “energy work,” “Intuition Medicine®,” “Energy Medicine,” “energy anatomy systems,” “herbalism,” “intuitive guidance” or related modalities are not recognized medical treatments and are not a substitute for licensed medical care. All products offered for sale, including body butter, herbal preparations including “Aura Clearing Mist,” and related goods, are intended for personal joy, wellness inspiration, or aesthetic use, only. These products are not drugs or medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Statements regarding products and services have not been evaluated by the U.S. Food and Drug Administration.

Consult Your Healthcare Provider

You should consult a qualified healthcare professional before making any decisions relating to your health, including the use of any products or participation in any services offered through the Site. Do not disregard professional medical advice or delay seeking it because of information obtained from the Site or Services. If you believe you may have a medical condition or medical emergency, contact your physician or dial 911 immediately.

Limitation of Liability

The Site contains information about “energy medicine,” including “intuitive assessments,” “energy healing,” and “spiritual wellness” (collectively, “Energy Medicine”). Although Energy Medicine may have emotional, spiritual, and physical health benefits, it has yet to be fully researched by the Western academic, medical, and psychological communities; therefore Energy Medicine is considered “experimental” and “alternative.” The State of California does not license any Energy Medicine practitioners, and considers Energy Medicine to be alternative or complementary to the medical practices that are licensed by the State of California.

You understand that when using Energy Medicine, the practitioner is not “diagnosing” or “treating” the physical body which is the domain of the medical field and other allied health care professionals, but instead is connecting spirit-to-spirit with a client to assist the client in sensing imbalances within the client’s energy system, as well as exploring the energetic influence of thoughts, beliefs, and emotions and how they may impact the client.

Any information presented on this website about Intuition Medicine® is not intended to represent that Intuition Medicine® as a sub-set of Energy Medicine is used to diagnose, cure, treat, or prevent any medical problem or psychological disorder; nor is Intuition Medicine® intended as a substitute for seeking professional health care advice and services.

Any information, stories, examples, or testimonials presented on this website do not constitute a warranty, guarantee, or prediction regarding the outcome of an individual using such material contained herein for any particular purpose or issue. While all materials and links and other resources are posted in good faith, the accuracy, validity, effectiveness, completeness, or usefulness of any information herein, as with any publication, cannot be guaranteed. Birdsong Apothecary accepts no responsibility or liability whatsoever for the use or misuse of the information contained on this website, including links to other resources.

In no case shall Birdsong Apothecary, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products obtained from the Site, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

IV. Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Services.

V. Products or Services (where applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the  quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that Services will be error-free. Before using any topical product, apply a small amount to a small area of skin and wait 24 hours to check for any reaction. Do not use the product if irritation, redness, or discomfort occurs. You are responsible for reviewing product ingredients and avoiding purchase and use if you have known sensitivities or allergies.

VI. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or other contact information provided in connection with the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

VII. Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Birdsong Apothecary and its licensors. “Intuition Medicine®” and "Academy of Intuition Medicine®" are registered trademarks belonging to Francesca McCartney PhD. The Services are protected by copyright, trademark, and other laws of the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any other product or service without the prior written consent of Birdsong Apothecary. You may not copy, modify, distribute, or otherwise use any content from the Site without our prior written consent.

If you believe that any part or element of the Site may infringe any intellectual property right of any person or entity, please notify us at Notices@birdsongapothecary.com, or at 3171 Ross Road, Suite 554 Graton CA 95444.

VIII. Accessibility

Birdsong Apothecary is committed to ensuring that our website is accessible to all users. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1. If you encounter any accessibility issues, please contact us. We appreciate your feedback and are dedicated to improving our website's accessibility.

IX. Third-Party Links

Our Service may contain links to third-party websites or services that are not owned or controlled by Birdsong Apothecary. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We do not warrant and will not have any liability or responsibility for the offerings of any third-party materials or websites, or for any other materials, products, or services of third parties.

X. User Comments, Feedback and other Submissions

If you submit content to the Site, such as comments, reviews, or other materials, you grant Birdsong Apothecary a non-exclusive, royalty-free, perpetual license to use, modify, and display the content on the Site and in connection with our business, at our sole discretion.

XI. Indemnification

You agree to indemnify, defend and hold harmless Birdsong Apothecary and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

XII. Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

XII. Governing Law and Dispute Resolution

These Terms and any separate agreements between you and Birdsong Apothecary shall be governed and construed in accordance with the laws of the state of California, without regard to its conflict of law provisions. Any disputes that arise will be resolved in the state or federal courts located in Sonoma County (state) or San Francisco (federal).

XIII. Contact

Send us any questions about the Terms of Service through our contact page.

Birdsong Apothecary Privacy Policy

Effective: April 1, 2026
Last Updated: March 30. 2026

This Privacy Policy describes how Birdsong Apothecary stores, shares, and protects information when you interact with our website, products, or services (collectively, the "Services"), whether you make a purchase, sign up for our newsletter, or otherwise interact with us online. This Policy is intended to be clear and helpful, and compliant with California law.

We take your privacy extremely seriously, and we never sell lists or email addresses.

By visiting our site or purchasing something from us, you engage in our Services and agree to be bound by our Terms of Use, including this Privacy Policy.

I. Definitions

When we say “we,” “us,” “our,” and “Birdsong Apothecary,” we are referring to Birdsong Apothecary, a DBA of Atelier Birdsong LLC.

• Personal Data: data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

• Sensitive Personal Information: account log-in credentials, precise geolocation, and certain other data types treated as sensitive under California privacy concepts.

• Usage Data: data collected automatically, either generated by the use of the Services or from the Services’ infrastructure itself (for example, the duration of a page visit).

• Service Providers: vendors that process information on our behalf to help us operate the Services (for example, website hosting, payment processing, delivery support, or marketing support).

II. Information We Collect

We collect Personal Data that you voluntarily provide when you:

• Book a session or place an order

• Subscribe to our newsletter or mailing list for sale announcements, etc.

• Contact us through email or forms

• Leave a product review or comment

• Billing and shipping addresses

• Payment details (processed securely through Squarespace, our e-commerce platform)

• Purchase history

• Any other personal information you choose to provide.

We may also automatically collect Usage Data through cookies and analytics tools such as:

• IP address

• Browser type

• Device type

• Referring URLs

• Pages visited and time spent on the Site

III. How We Use Your Information

We may use the information we collect for the following purposes:

• To Provide and Maintain Our Services: To process your orders, deliver products, and manage your account.

• To Communicate with You: To respond to your inquiries, provide customer service, send order updates, share relevant product info or educational content and send marketing communications (if you opt-in).

• To Improve Our Website: To analyze and improve our website and services, and to prevent fraud and ensure the security of the Site.

• To Comply with Legal Obligations: To meet legal and regulatory requirements, including tax and shipping obligations.

IV. How We Share Your Information

We do not sell your personal information.

We may share your personal data as follows:

• Service Providers: We may share your data with the following third-party vendors and service providers who assist with payment processing, order fulfillment, email communications, analytics, and marketing. These providers are obligated to protect your data and use it only for services provided on our behalf. These may include: Squarespace (our e-commerce platform); Flodesk (email marketing); payment processors (e.g., Stripe, Square); shippers; and analytics tools (e.g., Google Analytics).

• Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to comply with legal obligations, such as to respond to subpoenas, court orders, or other legal requests.

• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.V. Email and SMS Communications

V. Email and Text Communications

If you opt in to receive emails or text messages from Birdsong Apothecary:

• You may receive promotional offers, product news, wellness education, and updates

• You can unsubscribe at any time by clicking “Unsubscribe” in an email or replying STOP to any text

• Message and data rates may apply for text messages

You may opt out of receiving any, or all, communications from us by following the unsubscribe link or instructions provided in any email or text we send.

We never share your email or phone number with third-party marketers.

VI. Cookies and Tracking Technologies

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. We may use cookies and similar tracking technologies to:

• Personalize your shopping experience

• Analyze how visitors use the Site

• Improve website functionality

Examples of cookies we use:

• Session Cookies. We use these to operate our Service.

• Preference Cookies. We use these to remember your preferences and various settings.

• Security Cookies. We use these for security purposes.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may affect how the Site functions.

VII. Sensitive Personal Information

To the extent that Birdsong Apothecary collects Sensitive Personal Information, we use and disclose it only as permitted by law, including to: provide goods or services requested by you and reasonably expected by you; provide goods or services on behalf of Birdsong Apothecary; prevent, detect, and investigate security incidents; protect Birdsong Apothecary against fraud or illegal activity and prosecute those responsible; ensure the physical safety of our employees, customers, guests, and Service Providers; for short-term, transient use, including improving your experience (including limited non-personalized advertising shown as part of your current interaction); improve, maintain, and ensure the quality and safety of the Services; and collect or process Sensitive Personal Information where the collection or processing is not for the purpose of inferring characteristics about you.

VIII. Right To Limit Use; Other Requests

You may contact Birdsong Apothecary to request access to, correction of, or deletion of Personal Information or Sensitive Personal Information, subject to reasonable verification and applicable exceptions (including completing transactions, security, fraud prevention, and legal compliance). We will respond within a reasonable timeframe consistent with the nature of the request and our legal obligations. To exercise these rights, write to us with the subject line “Privacy Request.”

IX. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. When we no longer need your personal data, we will securely delete or anonymize it. Birdsong Apothecary will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods. The security of your data is important to us, and we take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

X. Transfers of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of California, where the data protection laws may differ than ours. We do not direct our Services to customers outside the United States. If a customer uses the Services from outside the United States, please note that we transfer the data, including Personal Data, to the United States and process it here. By using our Site and providing your data, you consent to such transfers, which may not have the same data protection laws as your country.

Birdsong Apothecary will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place unless we believe there are adequate controls in place to protect the security of your data and other personal information.

XI. Third-Party Links

Our Services may contain links to third-party web sites or services that are not owned or controlled by Birdsong Apothecary. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We do not warrant and will not have any liability or responsibility for the offerings of any third-party materials or websites, or for any other materials, products, or services of third-parties.

You acknowledge and agree that Birdsong Apothecary shall not be responsible or liable, directly or indirectly, for any damage or loss related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit, and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

XII. Children's Privacy

The Services are not directed to children under 18, and Birdsong Apothecary does not knowingly collect Personal Information from children under 18. If we become aware that we have collected Personal Data from children, we will promptly delete it. 

XIII. California Jurisdiction, Venue

This Privacy Policy, and any dispute, claim, or controversy arising out of or relating to it or the Services, will be governed by and construed in accordance with the laws of the State of California, without regard to conflict-of-laws principles. Subject to applicable law, the parties agree that any legal action arising out of or relating to this Policy will be brought in the state or federal courts located in California, and each party submits to the personal jurisdiction of those courts.

XIV. Changes to This Privacy Policy

Birdsong Apothecary may update this Privacy Policy from time to time. The effective date will reflect the most recent version. If changes are material, we will take reasonable steps to provide notice consistent with the nature of the Services (for example, by posting the updated Policy on our website).

XV. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can write to us through our contact form or via snail mail at

Birdsong Apothecary
3171 Ross Road, Unit 554, Graton CA 95444

Birdsong Apothecary Shipping Policy

Effective Date: April 14, 2026

Thank you for visiting and shopping at Birdsong Apothecary. All of our orders are shipped via USPS or UPS. You will receive an email update with your tracking number once your order has shipped.

I. Delivery Times

The Apothecary is a small (one-woman) operation working hard to ensure that your orders are thoughtfully and safely packaged and shipped in a timely fashion. Please allow up to 3 business days for order processing and shipping. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by just a few days. Additionally, nationwide shipping delays (such as those caused by holiday volumes or inclement weather conditions) may have an impact on your estimated delivery date. If you have concerns or need delivery by a specific date, please write to us and we’ll do our best to accommodate your request.

II. Tracking Your Order

After you place your order, you will receive an email confirmation to the email address you provided upon checkout. Once your order is shipped, you will receive a shipping confirmation email with tracking information. Please allow the delivery carrier up to 48 hours to reflect updates on their tracking page. Once your order has been picked up by the delivery company, we only have as much information as we have provided regarding the whereabouts of your order.

Please allow 3-5 business days for your package to be delivered once shipped. We are unable to make date-based delivery guarantees. 

III. Damaged or Missing Deliveries

If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Do not attempt to file a claim with the delivery company yourself. Birdsong Apothecary will file a claim on your behalf, and a refund or replacement may be issued pending your cooperation during the claim process.

Notice of damage must be provided within 3 calendar days of delivery confirmation by contacting us and providing the following information:

• Your order number

• A description of the issue

• Clear photographic evidence of the product and packaging

Photos of damaged items and both inner and outer packaging will be required when disclosing damage. Additional photos may be required throughout the claims process and are your responsibility, as the recipient, to provide them. Do not release any products or packaging to any other entity, including the carrier, repair estimate facilitator, etc. before consulting with Birdsong Apothecary. Doing so may risk invalidating the claim in progress and your ability to receive compensation for the lost or damaged item. ‍